Product

Introducing Our Newest Feature: Comments

memoryKPR

Sep 27, 2023 — 2 min read

Enhance Customer Interaction with Comments

Our latest update to memoryKPR introduces an exciting feature - the ability to leave comments on pieces of media within a memoryKPR story. This addition is designed to actively engage customers with your brand's story, elevating their involvement to new heights.

How Comments Boost Engagement

Elevate Engagement through Interactive Comments

Comments increase engagement. When customers are given the ability to interact with media, they move from passive observers to active participants, significantly enhancing their engagement levels.

Fostering Community Connections

Comments build connections within your brand community. Customers are not only able to form deep connections with your brand, but with other customers too! Comments enable customers to connect with like-minded individuals, which in turn strengthens the overall loyalty customers have with your brand.

Crafting Authentic Stories with Customer Input

Comments let your customers build and craft your story. When customers are engaged in the story-building process, they are more likely to relate to the story being told. In addition, your brand is going to be perceived as more authentic when genuine customer contributions are integrated into your brand story.

Streamlining Customer Feedback and Reviews

Comments provide an easy mechanism for customer reviews and feedback. Comments are a real-time system for gathering reviews and relevant feedback. They are also an effective way to respond to customers and to ensure their voices are being amplified.

How to Enable Comments on Your memoryKPR Story

NOTE: Your story's privacy settings have to be set to "Public" for guests to comment on your memories.

Head over to the Settings page of your story and scroll to the Engagement section on the General tab.
Toggle to enable comments (don’t forget to click save!)
Your pieces of media should now have a small comment icon at the bottom of them. Click the icon to view/ add comments!
Enjoy as the comments start to roll in!

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